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Officials: 911 dispatcher didn't follow protocols

November 07, 2013

A 911 dispatcher was suspended for three days without pay after her bosses said she didn't follow the proper protocols in responding to a call from an Arlington Heights man whose car was sinking in a retention pond. In addition, officials from the Northwest Central Dispatch System say the employee should have been reviewing water rescue procedures a month before, as part of a self-training exercise required of all dispatchers.

Source: http://www.dailyherald.com/article/20131106/news/711069715/
 
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