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Operational Excellence Bridges The Gap Between Banks and Customers | |
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March 01, 2013 The second edition of OPEX Africa, to be held on 10 - 11 April 2013 in Johannesburg, will feature key strategists within the banking and financial community across Africa who will brainstorm new ideas in order to become world class competitors. It has always been challenging for banks to adopt new technology and provide the same level of service to their customers. With the growth of ISO and Six Sigma, there is a need for banks to re-evaluate their non value adding entities into more fruitful processes. This is the right time to change the global perspective of banks which will make them more competitive in the current economic scenario. Some of the key benefits of launching OPEX in financial institutes are eliminating repetitive work, significantly improving the overall accuracies, innovating processes and most importantly improving levels of customer services. According to our speaker Raj Singh, COO of Chase Bank, " The introduction of rapid technological changes and new operating channels in banking and financial sector, operations have become very complex and thus banks require to raise the bar in terms of optimum output." Singh will be addressing the audience in a session entitled as, "Customer Engagement for an Organisation" which will focus on the trends of service quality and levels of personalization and rebuilding customer loyalty by simultaneous growth of revenue and wallet share. A dedicated panel, termed as the "COO Panel - From Banking & Beyond ", will debate on the old banking methodologies vs new methods, emphasising on re-inventing new processes to cope technological advancements, expanding the market reach and enhancing efficiency. This panel will be joined by COOs of different banks, namely Melt van der Spuy from Standard Bank, Dave Shelly from Rand Merchant Bank, Francis Dzanya from BancABC and Raj Singh from Chase Bank. In order for operations to respond to business requirements, developing a client focussed business model is required to radically improve operational efficiency. Darryl Poonan, Head: Product Operations at Standard Bank Africa, will address issues on using a client-based operating model emphasising on channel mapping through filtering products and services. The event will witness participants from First Bank of Nigeria, Nedbank Africa , Kenya Commercial Bank, State Bank of Mauritius , Ecobank , ABSA , Wipro Technologies, SmartStream and many more. For more information kindly e-mail us at mohor.mukherjee@fleminggulf.com Fleming Gulf: Founded in 2005, Fleming Gulf is young, dynamic and has fast become one of the leading providers of business intelligence through industry specific conferences, webinars and skills enhancement training courses. Our goal is to link professionals and provide them with commercial acumen, business investment contacts and a world of opportunities. Our reach is global-spanning serving organisations in the Middle East, Asia, Africa, Europe, and as far as Latin America. Fleming Gulf delivers the most comprehensive business events by leveraging our network of industry influencers with specialist knowledge to provide organisations the winning edge that makes a difference in their decision making in today's competitive business landscape. Media Contact: Mohor Mukherjee mohor.mukherjee@fleminggulf.com T: +971 4609 1570 F: +971 4609 1589 http://www.fleminggulf.com/conferenceview/2nd-Annual-OPEX-Africa-2013/387 Source: http://www.1888pressrelease.com/operational-excellence-bridges-the-gap-between-banks-and-cus-pr-458083.html |
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